Home Terms of use

Terms of use

The rules for using this website: what it is for, what it is not, and what we each agree to when you use it. Using SmartCare itself is governed by the written agreement a facility signs with us, not by this page.

Last updated 13 September 2026

Who we are

This website is run by Cognivex Limited, the company behind SmartCare HMIS (“we”, “us”). By using the website you agree to these terms. If you do not agree, please do not use it.

What this website is for

It describes SmartCare HMIS and lets you contact us or apply to become a client. Sending a message or an application does not create a contract. A facility becomes a client only when it signs a written agreement with us, and that agreement — not this page — sets out the service, its price and our obligations.

Not medical advice

Nothing on this website is medical advice. SmartCare HMIS is software for running a health facility; it does not diagnose or treat, and clinical decisions remain the responsibility of qualified practitioners.

Using the website fairly

  • Give accurate details when you contact us or apply, and only details you are entitled to give.
  • Do not send automated or bulk submissions, try to get around the “I’m not a robot” check, or probe, overload or disrupt the website or the systems behind it.
  • Do not use the website for anything unlawful, or to send anything harmful or misleading.

Accuracy of what we say

We work to keep this website accurate, but its descriptions of features, integrations and results are general and may change as the product does. What a facility achieves depends on its own setup and use. Pricing, scope and availability are confirmed in writing before any agreement.

Our content and names

The text, design, graphics and software on this website belong to Cognivex Limited or its licensors. You may view and share pages for your own reference, but not copy, adapt or republish them commercially without our permission. SmartCare and SmartCare HMIS are names used by Cognivex Limited. M-Pesa is a trademark of Safaricom PLC, and other names mentioned here belong to their owners. Photographs are via Unsplash, under the Unsplash License.

Links to other websites

Where we link to another website, it is for your convenience. We do not control those websites and are not responsible for their content or how they handle your data.

Liability

The website is provided as it is. To the extent the law allows, we are not liable for losses arising from its use or from relying on its general content, or for interruptions we could not reasonably prevent. Nothing in these terms limits a liability that cannot be limited by law.

Your data

How we handle what you send us is set out in our privacy policy.

Governing law

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute about them.

Changes and contact

We may update these terms; when we do, the date at the top of this page changes. Questions about them can be sent through our contact page or to +254 716 177 297.